Supporting user decisions with UX writing
You know there are times when an unexpected event occurs, and it's not apparent what caused that mistake. You dig deeper and discover a surprising revelation. I recently stumbled on a similar scenario.
Recent posts#
This section lists my opinion pieces and personal learnings on technical writing.
Writing documentation that users love
Hard-to-read documentation makes it easy for users to hate your product.
Why? Well, documentation is an essential part of product UX. I'd even say documentation is a product of its own. So, it's important to give it some love and perfect it like you'd do for the product itself.